Today I had an interesting customer in the drive-thru. It started yesterday when she ordered two Frappes (we can't call them Frappucinos because Starbucks copy-writes that) and we had to tell her to pull up while we finished making them. It was only going to take about another 30 seconds or so, and most people understand the concept of "parking cars" as we call it. We finished her frappes about 45 seconds after we parked her and when we went outside to give them to her, she was no where to be found! $5 worth of coffee and she didn't even stick around to get them!
Today she came through again, and this time pulled up straight to the window and wanted the coffees she ordered 24 hours prior. Again, we had to park her because two frappes take much more time to make than the two Cokes that were in line behind her. She became VERY indignant and demanded to see my manager. She told my manager that she was running late for work and couldn't wait for them. Then she actually had the gall to say that she's an important executive and we should treat her as such.
Ok, if one minute makes THAT much of a difference, then why are you stopping at all? Either leave the house a couple minutes earlier or don't stop to get some coffees in the drive-thru. And what does being an executive have to do with anything? In our eyes, the guy scrounging up change to get a coffee is just as important as the guy in the BMW ordering a Big Mac meal.
Since when did society get this horrible sense of entitlement?